Tender Details

Country: Estonia
Summary: Providing a Call Center Service to the Labor Inspectorate
EET Ref No: 121275736
Deadline: 28 Jul 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 13200000
Notice Type: Tender
Document Ref. No.: 292962
Purchaser's Detail:
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Description:
Short Description of the Procurement: The Labor Inspectorate wishes to obtain a complete solution for a call center during the period 01.01.2026-31.12.2029, which allows for service and outgoing calls, send out SMS notifications, or to carry out clients' mass information through SMS. The structure of a call center is subject -based, ie each There is a separate service number on the topic - the information line. The calls arrived at the service number will be directed to the order of the corresponding information line. Each order is served by a different group of agents and agents may be in different groups at the same time. The agents of the call center are placed all over Estonia. Customer service There is shifts, so several agents are used by one of the call center jobs according to the schedule. The call center of the Labor Inspectorate operates Mon-Fri 9 am-3 pm. During the year nearly 40,000 are served in a call center Customers.
Documents:

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Providing a Call Center Service to the Labor Inspectorate - Estonia Tender

The STATE SUPPORT CENTER, a Government sector organization in Estonia, has announced a new tender for Providing a Call Center Service to the Labor Inspectorate. This tender is published on EstoniaTenders under EET Ref No: 121275736 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-07-28.

The estimated tender value is EUR 13200000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.